Frequently Asked Questions

The usual questions about buying garden fertilisers and plant food here, with straight answers. Email checkout@marvelletrading.shop for the rest.

Is delivery charged separately?

₹49 flat under the ₹999 threshold; free once you cross it.

How soon does an order arrive?

Preparation is 2 working days, then 3–5 days to a metro address or 5–8 days nationally.

How do I pay for an order?

Either UPI at the time of ordering or cash on delivery where the carrier offers it.

Is there a return window?

Yes — within 10 days of delivery, provided it is unused, complete and in its original packaging. Email checkout@marvelletrading.shop to start.

What is the refund timeline?

Refunds are issued within 7 days of being approved, always to the source of payment.

Something was damaged in transit — what do I do?

Refuse the parcel if the damage is visible at the door. If you have already accepted it, send us a continuous unboxing video and photographs at checkout@marvelletrading.shop within 48 hours and we replace or refund at our cost.

Do you deliver to my PIN code?

We cover most of India through Delhivery or XpressBees. If you are not sure about a PIN code, ask at checkout@marvelletrading.shop before ordering.

Can I track my order?

We send the tracking number by email and text at despatch; the track-your-order page shows what to do with it.

Is the address a shop?

No showroom — the business is online-only and the address is registered and operational, not retail.

Do you issue invoices?

Yes — emailed at despatch. Company billing details must reach us before the parcel leaves.

How do I get help?

Reach us at checkout@marvelletrading.shop or on +91 63830 23185 during business hours. Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.