Track Your Order

Here is how to find and read the tracking for an order placed with Marvelle Trading.

Your tracking number

You get the AWB number and the carrier by email and by SMS when the consignment is handed over.

Should the message not appear, check junk mail and then ask checkout@marvelletrading.shop to resend it.

Track it here

Put in your order number and the billing email; the status appears below without leaving the site.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Following the parcel

The number belongs to a specific courier (Delhivery or XpressBees); enter it on that carrier’s site, not any other.

It is normal for tracking to show nothing for a few hours after despatch while the carrier scans the parcel in.

What the statuses mean

  • Booked / Manifested — we have raised the consignment, the courier is yet to take it
  • In transit — on its way, with scans at each hub it passes
  • Out for delivery — arriving today; the rider may call
  • Undelivered / Attempted — nobody available, or the address or phone did not work
  • RTO — the consignment is being returned; we will write to you

When nothing changes

Two or three days without a scan on a long route is common and rarely means anything is lost. Beyond that, write to checkout@marvelletrading.shop with the order and AWB numbers and we will raise it with the carrier.

We take it up with the courier ourselves; there is no need for you to sit in their queue.

Missing parcels

If the courier declares the parcel lost, you get a replacement or your money back in full, and we settle with them separately.

Help with tracking

  • Email: checkout@marvelletrading.shop
  • Telephone: +91 63830 23185
  • Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
  • Business: Marvelle Trading
  • Address: 126, GNT Rd, Red Hills, Chennai, Naravarikuppam, Tamil Nadu 600052, India